General Business Conditions
- General provisions
These general terms and conditions govern the rights and obligations of the contracting parties resulting from the purchase contract concluded between the buyer and the seller. The subject of the purchase contract is the purchase and sale of online services and products of the seller and tickets for workshops, webinars and lectures on the website www.luciasafar.sk
Entrepreneur:
Mgr. Lucia Safar I Coaching AQ
ID number: 52 787 605
VAT number: 1079402555
- Ordering a product, service and concluding a purchase contract
A condition for the validity of an electronic order is the filling in of all prescribed data and details required when filling out the order. The buyer’s e-mail address entered in the order will be used to deliver all information to the buyer and is considered a durable medium in accordance with § 2 par. 7 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller’s premises, as amended (hereinafter referred to as „Act No. 102/2014 Coll.“). The order is a draft purchase contract. The purchase contract is considered concluded by the binding acceptance of the proposal for the conclusion of the purchase contract by the seller. The binding acceptance of the order by the seller is understood as the notification about the registration of the order sent to the e-mail address of the buyer. By placing an order, the buyer accepts the terms and conditions for product delivery announced by the seller. The relations between the buyer and the seller are governed by these terms and conditions, which are binding for both parties, unless otherwise stipulated in the contract.
If the ordered product is electronic content according to § 2 par. 8 of Act No. 102/2014 Coll., such electronic content is protected by the relevant provisions of Act no. 185/2015 Coll. The Copyright Act as amended (hereinafter referred to as the „Copyright Act“), its author is the seller and by concluding the purchase agreement the buyer agrees to the license conditions for this electronic content listed here, where the seller acts as the provider and the buyer as the acquirer of the license and acknowledges that the relevant provisions of the Copyright Act apply to this electronic content.
License terms
A) The provider grants the acquirer a non-exclusive right to create and store a reasonable number of copies of the subject electronic content, which the acquirer can view and appropriately use or otherwise display without limitation on the number of such uses, and only for its own non-commercial use. The acquirer may use the electronic content of the provider on any device that allows such use, while the provider does not provide any guarantee for the possibility of using its electronic content on any device.
B) The acquirer is not authorized to resell, rent, lend, distribute, distribute, broadcast, sublicense or in any other way grant such rights to any other person, either to the whole or to any part of the electronic content. The acquirer is also obliged to preserve the markings of the affected electronic content regarding the authorship of the provider. The acquirer also undertakes not to allow other persons to infringe the provider’s copyrights to the electronic content in question and undertakes to notify the provider of such possible infringements.
C) The acquirer acknowledges that by paying the purchase price for the electronic content, no rights and obligations of the author according to the Copyright Act are transferred to him, except those that apply to the authorized use of this electronic content in accordance with these license conditions and the Copyright Act.
- Price of products
The prices for products and services listed on the seller’s website are current and valid at the time of ordering the goods, including VAT. The buyer will receive the goods at the price valid at the time of ordering. The seller reserves the right to correct obvious printing errors. The purchase price will be considered paid only after the entire purchase price has been credited to the seller’s account. The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document and is sent to the buyer electronically. The use of the product or service by the buyer is possible only after its full payment, unless otherwise agreed. If the buyer does not pay the seller the purchase price for the goods in the amount and under the conditions agreed in the purchase contract, the seller is entitled to withdraw from the purchase contract. When paying by bank transfer in advance to the account, the delivery period begins on the day the payment is credited to the seller’s account. The delivery period can be extended proportionately to the circumstances if the delay is caused by circumstances not attributable to the seller.
- Instruction on the possibility of withdrawal and complaint
The buyer is entitled to withdraw from the purchase contract within fourteen (14) calendar days from taking over the product without giving a reason in accordance with § 7 par. 1 of Act no. 102/2014 Coll. The buyer is obliged to notify the seller of the withdrawal from the contract, indicating the invoice number under which the product was purchased. Withdrawal can be done electronically by sending an email to the seller’s email address: safar.lucia@gmail.com.
If the buyer withdraws from the contract via email, the seller is obliged to provide him with a confirmation immediately after receiving such withdrawal.
The seller is obliged without undue delay, no later than 14 days from the date of delivery of the authorized notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the contract or in connection with it.
Complaints must be made by the buyer at the seller. The buyer is obliged to file a claim electronically at the seller’s email address safar.lucia@gmail.com. The same address is also intended for the application of any suggestions and complaints in relation to the concluded contract.
The seller will immediately issue a confirmation of this fact to the buyer via e-mail after applying the claim.
In the event that the provision of the service began before the expiration of the period for withdrawing from the contract, according to § 4 par. 6 of Act no. 102/2014 Coll., the consumer loses the right to withdraw from the contract after the full provision of the service.
In the case of an agreed time for service provision between the seller and the buyer, this time is binding. In case of obstacles on the part of the buyer to attend the agreed date, the buyer is obliged to inform about this fact no later than 24 hours before the meeting. In case of cancellation of the agreed date less than 24 hours before the meeting, the seller will apply a cancellation fee in the amount of 100% of the full provision of the service.
As part of the seller’s responsibility for defects in the sold goods, the buyer has the following rights:
The provisions of the Civil Code, Act no. 250/2007 Coll. on consumer protection as amended and Act no. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller’s premises.
- Delivery period
The delivery time for online products, lectures and workshops follows immediately after the payment has been received by the seller. The buyer will receive access to online products or progress information via e-mail. On the day following the day of delivery of online products and tickets, the 14-day period for withdrawing from the contract begins, in accordance with § 7 par. 1 of Act no. 102/2014 Coll. - Final provisions
These terms and conditions apply as stated on the seller’s website on the day the electronic order is sent, unless there is another written agreement between the participants. By sending an electronic order, the buyer unreservedly accepts all provisions of the terms and conditions in the wording valid on the day the order is sent, the valid amount of the price of the ordered goods listed in the price list on the website, unless it has been demonstrably agreed otherwise in a specific case.
The relations between the two parties, which are not governed by general terms and conditions, are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code as amended, Act no. 250/2007 Coll. on consumer protection as amended and Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller’s premises, Act no. 22/2004 Coll. on electronic commerce, as amended, or other legal regulations of the Slovak legal order. If the buyer is an entrepreneur, the relationship between him and the seller is governed by the Commercial Code.
The seller and the buyer agree to fully recognize the electronic form of communication, especially through electronic mail and the Internet, as valid and binding for both parties.
These terms and conditions enter into force on November 1, 2023.
General Data Protection Regulation
SZČO (freelancer) Mgr. Lucia Šafár I Coaching AQ, IČO: IČO: 52 787 605, VAT number: 1079402555932, hereby, in connection with the processing of personal data of the person whose personal data it processes (hereinafter referred to as the „data subject“), provides the data subject with information according to the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as „GDPR „) and according to Act no. 18/2018 Coll. on the protection of personal data (hereinafter referred to as the „Law“).
Personal data are:
Personal data is any information relating to an identified or identifiable natural person (herein referred to as the „data subject“); an identifiable natural person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as name, identification number, location data, online identifier (e.g. IP address or unique device identifier, cookies), or by reference to one or more elements that are specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal data entered into our information system are processed by WordPress technology. All these systems take into account the requirements of the GDPR and the Act. The website www.luciasafar.sk does not use any „cookies“ of its own. The page contains the code „Google Ads“ and „Google Analytics“, which uses „cookies“ to analyze traffic on our pages.
The person concerned is:
A data subject is any natural person to whom personal data relate. The affected person can only be a natural person – an individual; it is not decisive whether it is a citizen of the Slovak Republic or a foreigner. The affected person is neither a legal entity nor a natural person – an entrepreneur in the performance of business activities.
The operator of personal data is:
Mgr. Lucia Šafár I Coaching AQ, ID: ID: 52 787 605, VAT number: 1079402555932, (hereinafter referred to as the „operator“).
The legal reason and purpose of personal data processing is:
a) Legitimate interest of the operator and the affected person, or third parties, in the provision of direct marketing by the provider (for sending business announcements, offers, information or newsletters by the operator to the affected person regarding the operator’s products and related activities, improving, adapting or personalizing the operator’s services or his communication with clients, for the benefit of the operator’s clients) according to Art. 6 par. 1 letter f) GDPR and § 13 par. 1 letter f) of the Act; direct marketing in this case is provided by the operator to the person concerned following his request and/or order and/or conclusion of a purchase contract for the operator’s product via a form filled out via the provider’s website and/or the provider’s profile on the relevant social network (e.g. Facebook).
The legal reason and purpose of personal data processing according to Art. 6 par. 1 letter f) GDPR and § 13 par. 1 letter f) Communication with the affected person on social networks (e.g. Facebook) and the contractual terms of individual social networks (e.g. Facebook, Google) on which and/or through which the operator operates his own profile and/or so-called a closed group that serves to present its products and to disseminate any related information, articles and opinions. The operating and contractual conditions of the companies that own and operate the mentioned social networks apply to the protection of the personal data of the persons concerned. Through the function called Facebook Insight, which is provided free of charge to the operator by Facebook Ireland, Inc. under the unchangeable conditions of use, the operator can obtain anonymous statistical data about the visits of the affected persons on the social profile of the operator. This data is collected through hidden files („cookies“), each of which contains a unique user code that is active for a period of two years and which Facebook stores on the hard drive of the computer or other device of the visitors of the respective fan page and/ or operator group and/or profile. The user code, which can be assigned to the connection data of users registered on Facebook, is collected and processed when opening the respective fan pages and/or closed group and/or operator profile. The website also contains logos of individual social networks, by clicking on which you accept communication with the servers of the social network and thereby create a link. If you do not click on the logos of the social networks, no data will be transferred to the social networks.
b) Consent of the person concerned to the processing according to Art. 6 par. 1 letter a) GDPR and § 13 par. 1 letter a) of the Act for the purposes of providing direct marketing (for sending business announcements, offers, information, or newsletters by the operator to the person concerned regarding the operator’s products, services and related activities, improving, adapting or personalizing the operator’s services or its communication with clients, namely for the benefit of the operator’s clients). This consent is not mandatory and the person concerned can revoke it at any time. Consent is granted voluntarily if the person concerned ticks the box agreeing to the use of their personal data for the purposes of direct marketing of the operator listed on the provider’s website or otherwise, as well as if the person concerned voluntarily enters a marketing competition announced by the operator, while freely , will specifically and unequivocally express their informed consent to the processing of their personal data for the purpose of providing direct marketing.
c) Pre-contractual communication with the affected person through the contact form, who expressed an interest in the operator’s products, processing the affected person’s order as a buyer (proposal form for concluding a purchase contract), delivering the ordered product to the affected person and exercising the rights and obligations arising from the contractual relationship between the affected person by a person as a buyer and an operator as a seller on the basis of an order, or established by the purchase contract, operation of the operator’s online store and website and related information systems, record keeping of purchase contracts, invoices and related documents, according to Article 6, paragraph 1 letter b) GDPR and § 13 par. 1 letter b) of the Act. In this case, the processing of personal data is also necessary to fulfill the legal obligation of the operator according to Article 6 paragraph 1 letter c) GDPR and § 13 par. 1 letter c) of the Act (processing of accounting documentation, bookkeeping).
d) In connection with the points above, handling the request of the affected person for direct marketing information services, evaluation of the affected person’s participation in the competition announced by the operator, related operation of the operator’s website and related information systems of the operator, registration of affected persons who will use the information services, or the request of the operator by sending the request and filling in the form filled out via the provider’s website for the necessary time corresponding to the purpose of processing – the nature of the request of the person concerned and the provided direct marketing information.
When ordering the provider’s product, requesting the affected person for business and marketing information about the operator’s products (by filling in the relevant form on the website), personal data is required, which is necessary for the successful processing of the order, its confirmation and the conclusion of the purchase contract, as well as for the fulfillment of the request of the affected persons for direct marketing information services or evaluation of the competition, related delivery of the product to the person concerned (in particular first and last name, gender, location data – billing address including zip code/delivery address including zip code, contact – phone number and email address. In the case of voluntary consent of the person concerned of a person to process his personal data according to letter b) above for the purpose of providing direct marketing (with the consent of the person concerned, e.g. in the case of participation in a competition announced by the provider) personal data in the scope of first and last name, contact – telephone number and email address are required.
The legal basis for processing personal data is:
The legal basis is the legitimate interest of the operator and the affected person, or third parties, in the provision of direct marketing by the provider at the request of the affected person and communication between the operator, the affected person and/or also third parties (sending commercial notices, offers, information, or newsletters by the operator to the person concerned regarding the products and related activities of the operator, improvement, adaptation or personalization of the operator’s services or his communication with clients, for the benefit of the operator’s clients) according to Art. 6 par. 1 letter f) GDPR and § 13 par. 1 letter f) of the Act and/or the data subject’s consent to the processing of personal data for the purposes of providing the operator’s direct marketing (for sending business announcements, offers, information, or newsletters by the operator to the data subject regarding the operator’s products, services and related activities, improvement, adaptation or personalization of the operator’s services or its communication with clients, for the benefit of the operator’s clients), evaluation of the competition and related delivery of the winning product to the person concerned pursuant to paragraph 6 1 letter a) GDPR and § 13 par. 1 letter a) of the Act. The legal basis for the processing of personal data is also the order of the affected person as a buyer, the conclusion and performance of a purchase contract between the affected person and the operator as the seller, delivery of the ordered product to the affected person based on the purchase contract, other performance (rights and obligations) resulting from the purchase contract, providing information about the product at the request of the person concerned, according to Article 6 par. 1 letter b) and c) GDPR and § 13 par. 1 letter b) and c) of the Act.
Personal data may be provided to the following categories of recipients, or institutions:
· persons entrusted with the performance of activities for the operator, participating in the fulfillment of the requirements and orders of the person concerned, in the fulfillment of the purchase contract and the legitimate interest of the operator,
· persons who perform activities for the operator for which the operator is authorized or obliged according to applicable legal regulations (especially accounting, legal or other advisers),
· persons providing services for the operation of the website and related information systems of the operator, providing marketing services and other services in connection with the operation of the operator’s website.
Transfer of personal data to a third country:
The operator does not intend to transfer personal data to a third country or international organization.
Period of storage of personal data:
The operator is authorized to process the personal data of the persons concerned
· for a period specifically determined by relevant legal regulations,
· for the duration of the processing purpose,
· if personal data are processed on the basis of consent pursuant to Art. 6 par. 1 letter a) GDPR and § 13 par. 1 letter a) of the Act, for as long as the consent to the processing of personal data is revoked (maximum 10 years)
Information on the purposes and scope of the collection of personal data by the respective social network, on further processing and use of data by the respective social network and on the rights and settings of personal data protection can be found in the information provided by the following social network sites:
Facebook: www.facebook.com/about/privacy
Google: www.google.com/intl/de/policies/privacy
The period of processing personal data on social networks is for 2 years, or until consent is revoked.
As a data subject, you have the following rights:
· the right to request access to your personal data
· the right to correct personal data
· the right to delete personal data
· the right to limit the processing of personal data
· the right to object to the processing of personal data
· the right to portability of personal data
· the right to submit a proposal for initiation of proceedings to the supervisory authority, which is the Personal Data Protection Office of the Slovak Republic
· the right to withdraw consent to processing in writing or electronically to the address or email address of the operator specified in these terms and conditions
Terms of security of personal data:
The operator declares that
· adopted all technical and organizational measures to ensure personal data and their protection,
· adopted technical measures to secure data repositories and repositories of personal data in written form,
· only authorized persons have access to personal data.
The aforementioned rights of the data subject are further specified in Articles 15 to 21 of the GDPR regulation. The person concerned exercises the aforementioned rights in accordance with the GDPR and other relevant legal regulations, in particular the Act. The affected person can exercise their rights against the operator through a written request or by electronic means, by e-mail to: info@luciasafar.sk and safar.lucia@gmail.com, or if the data subject requests it, the operator can also provide the information verbally, if the data subject proves his identity in another way.
By filling out the electronic form through the provider’s website, and by sending the electronic form, you confirm that you are familiar with the operator’s terms of personal data protection, that you accept them in their entirety, and in the case of simultaneous ticking of consent through the Internet form according to Art. 6 par. 1 letter a) GDPR and § 13 par. 1 letter a) of the Act, you also agree to the processing of your personal data as a data subject in accordance with the GDPR regulation, the Act and this information on the processing of personal data of the data subject. In the event that your request to the provider is addressed without filling out an electronic form via the provider’s website (via a social network, by phone or by e-mail), the provider will handle the request and provide information only after you send it to the e-mail address info@luciasafar.sk and/or safar.lucia@gmail.com you confirm that you are familiar with the terms of personal data protection sent to you by the provider via e-mail, that you accept them in their entirety, or if you check the consent via the internet form according to Art. 6 par. 1 letter a) GDPR and § 13 par. 1 letter a) of the Act, at the same time you agree to the processing of your personal data as a data subject in accordance with the GDPR regulation and the Act.
Kontakt
info@luciasafar.sk
+421 918 802 693